(1) These terms apply to all contracts between Can Isler, Pfarrsiedlung 7, 12355 Berlin (hereinafter "the provider") and his customers concerning the supply of dashcams together with accessories and their installation in the customer's vehicle.
(2) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a person acting in the exercise of their trade, business or profession.
(3) Terms of the customer that deviate from these do not become part of the contract unless the provider expressly agrees to them in text form.
(1) The presentation of cameras and services on this website is not a binding offer but an invitation to enquire. There is no ordering process involving an immediate obligation to buy.
(2) The customer assembles the configuration they want in the configurator and sends it by email, WhatsApp or telephone. This enquiry is non-binding.
(3) The provider responds with an offer setting out the device, accessories, installation service, total price and a proposed appointment. The contract comes into being as soon as the customer accepts this offer in text form.
(1) The provider supplies the agreed device together with accessories and installs it professionally in the customer's vehicle. Installation is carried out exclusively on a mobile basis at the location named by the customer.
(2) Installation includes: mounting the camera, concealed routing of the cables, connection to the vehicle's electrical system via a fuse adapter, configuration of parking mode, cut-off voltage, recording interval and privacy settings, and an introduction on handover.
(3) The customer ensures that the vehicle is accessible at the agreed time and that there is sufficient room to work. A power connection is not required.
(4) The provider may decline the installation if it emerges on site that it cannot be carried out professionally on the specific vehicle. In that case the customer incurs no costs, provided they are not responsible for the relevant circumstances.
(1) All prices are in euros and include statutory VAT.
(2) The device price and the installation fee are stated separately. The installation fee is 199 € for systems with one or two channels and 219 € from three channels. For motorcycles it is 249 €.
(3) Travel of up to 50 kilometres from Berlin is included in the installation fee. For greater distances a surcharge of 40 € is charged by prior arrangement; this is stated in the offer before the contract is concluded.
(4) Payment is made after completion of the installation on site, in cash or by card. Where an invoice is issued, the amount is due without deduction within 14 days of the invoice date.
(5) For devices with a value of 700 € or more, the provider may require a deposit of 20 % of the device price. This is credited against the total price.
(1) Appointments are agreed individually. The provider generally offers an appointment within two to seven days of the contract being concluded.
(2) The details selected in the appointment planner on this website are a request by the customer and not yet a booking. The appointment only becomes binding upon confirmation by the provider.
(3) If an appointment cannot be kept, the party concerned informs the other without delay. If the customer cancels less than 24 hours beforehand, or if the vehicle is not accessible at the agreed time, the provider may charge 20 € for the journey made.
(4) Depending on the scope, installation generally takes between one and a half and three hours.
Devices and accessories supplied remain the property of the provider until payment has been made in full.
(1) The statutory warranty rights apply to devices supplied and to the installation service. The limitation period is two years from handover or from acceptance of the installation service respectively.
(2) Claims under a manufacturer's guarantee may exist in addition. Their conditions follow solely from the guarantee declarations of the respective manufacturer.
(3) In addition and voluntarily, the provider offers to come back once free of charge within four weeks of the installation if there is any doubt about the position or settings of the system. This undertaking leaves the statutory warranty rights unaffected.
(1) The provider is liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and to the extent of any guarantee given.
(2) In cases of simple negligence the provider is liable only for breach of material contractual obligations, that is obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may rely. In such cases liability is limited to the foreseeable damage typical of the contract.
(3) Any further liability is excluded.
(1) The provider configures the camera so that operation in compliance with data protection law is possible, in particular through short recording intervals with overwriting and event-based storage.
(2) The customer, as keeper of the vehicle, is themselves responsible for subsequent operation, the use of the footage and any duty to inform passengers. The provider does not owe legal advice.
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers this choice of law applies only in so far as it does not deprive them of the protection of mandatory provisions of the state in which they have their habitual residence.
(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Berlin.
(3) Should any provision be invalid, the validity of the remaining provisions remains unaffected.
Contracts here are concluded at a distance — by email, telephone or WhatsApp. Consumers therefore have a right of withdrawal. It concerns two parts separately: the goods supplied and the installation service.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. In the case of a contract for the provision of services, the withdrawal period is fourteen days from the day the contract was concluded.
To exercise your right of withdrawal you must inform us
Can Isler – meine-dashcam.deby means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below for this purpose, although it is not mandatory.
To meet the withdrawal deadline it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you requested that the service should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your exercise of the right of withdrawal from this contract, in comparison with the full coverage of the contract.
The right of withdrawal in respect of the installation service expires early if we have fully performed the service and only began performance after you had given your express consent and at the same time confirmed your awareness that you lose your right of withdrawal upon full performance of the contract by us.
We obtain this confirmation before work on the vehicle begins.
If you wish to withdraw from the contract, please fill in this form and send it back.
To
Can Isler – meine-dashcam.de
Pfarrsiedlung 7, 12355 Berlin
Email: kontakt@meine-dashcam.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
_______________________________________________
Ordered on (*) / received on (*): _____________
Name of consumer(s): _________________
Address of consumer(s): _____________
Signature (only if this form is notified on paper): _____________
Date: _____________
(*) Delete as appropriate.
15 September 2026